#LondontoParis

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FAQ's

If the following Frequently Asked Questions do not answer your question, email eurostarhelp@alcone.com for further assistance.

How do I access my photo?

Visit www.eurostar2cities1day.com and click “View your photo” at the top center of the page. Enter the 10-digit code printed on your photo access card along with any other required information, and click "continue". You will receive an email with a link to view your photo as soon as it is available.

I lost the card with my photo code. How can I access my photo?

The photo code on the card is a unique identifier that leads to your photo(s) only. If you've lost the unique photo code or photo access card, you may look in the Galleries under the event that you attended to find your photo.

I submitted the online form to access my photo, but the system cannot find my photo.

Your photo probably hasn't been uploaded yet. Check to see that you entered the correct photo code and email address. If so, you do not need to re-submit the online form. Please allow up to 48 hours for photos to be uploaded to the system after an event. Once your photo is uploaded, an email with a link to the photo will automatically be sent to the email address you provided.

I submitted the online form and the system noted that I would be sent an email with a link to access my photo, but I never received the email.

Check the "Junk Mail" or "Bulk Mail" or quarantine folder in your email program to see if your email system has mistakenly filtered the photo access email into one of these trash folders. If you can't find it and it still hasn't arrived after a few hours, try submitting the online form again using an alternate email address (such as a free webmail account), or contact your email provider to ensure that your system is set up properly to receive email.

I submitted the online form and photo access code, but the system delivered a photo that's not mine.

Check to see that you entered the correct photo access code. If you still can't see the correct photo, please email eurostarhelp@alcone.com and include as much identifying information as possible (photo subjects, approximate time, etc.) and we will do our best to locate it for you. If we locate the photo based on the information provided, you will receive an email with a link to the correct photo.

The quality of my photo is not what I expected.

Although our cameras include features to help ensure an excellent photo, sometimes poor light, movement or another issue can damage photo quality. Please accept our apologies for this error.

Privacy Concerns

Unless otherwise indicated, your online photo can be seen only by you and by those to whom you give access by forwarding the photo or webpage link. The handling of your email address and all other information you provide is outlined in our Privacy Policy and Terms of Use. These documents can be viewed by clicking the links at the bottom of the photo page.

I'm still having problems with my picture - how can I get help?

If you have any further problems or questions that are not addressed here, please email eurostarhelp@alcone.com for further assistance.